Archives: Faq

Can defective products be repaired?

Outside of the warranty period, CMA repairs selected interfaces and offers a special rate for sensor replacement. It is recommended to first contact your local dealer and report your problem, before you contact us directly. In many situations we can help to solve the problem, saving you shipping and repair costs.

What you need to know to work with Coach 7 Lite on Chromebook?

For Chromebooks we offer a special Coach 7 Lite for Chromebook Android app. This app is limited and does not offer all functionalities of the apps for iPad and Android tablets. Download and read the document ‘Using Coach 7 Lite on Chromebook’ for an overview of the app’s features and limitations.

What you need to know to work with Coach 7 on Chromebook?

For Chromebooks, we offer a dedicated Coach 7 for Chromebook Android app. This app has limited functionality and does not include all the features available in the versions for iPads and Android tablets. Read the document Using Coach 7 on Chromebook to learn about the app’s features, limitations, settings, and required permissions.

How do I get more variables in one diagram?

By standing on a label of an axis, until it gets a frame, and then left-click. Then you have the possibility to put more variables in the graph. Deep in the manual, you will also find instructions.

When and how often does Coach check the license?

Starting from version Coach 7.4, a license check is carried out once a year, in October. The first time you run Coach 7.4 or higher after October 1, the license is checked via an internet connection.

Coach 7 does not open on an Apple device such as a MacBook.

MacOS includes built-in protection for apps downloaded from the internet. Since you download Coach 7 from our website, you’ll need to confirm that you trust the software after installing it. To do this, open a Finder window and navigate to the Applications folder. Right-click on the Coach 7 icon and select Open (or hold the Command key […]

Vincilab fails to mount.

Mounting Vincilab is possible with the helper application: Mount Vincilab. VinciLab is added as a drive in Windows which lets you exchange files easily. Windows 10 Mounting VinciLab sometimes doesn’t work (Coach Version <7.7). The following solution . It is possible that “insecure” network login is forbidden on your system, preventing Vincilab from mounting. You […]

Installing low-level drivers (Windows and Mac)

To use some of our older interfaces (like CoachLabII+ from before 2010) with Windows and Mac computers, you must make sure some low level drivers are installed. You can find them on the respective Coach 7 download page for your system. Mac: Download the most recent low level driver here (scroll down). This driver must […]

What licenses are available for Coach 7?

Coach 7 has one types of license: a ‘BYOD’-License (Bring Your Own Device) – combining desktop and tablet devices. All of them cover all the school users – teachers and students alike. Check the webshop for software to see the different possibilities and prices.

After the Creators Update for Windows 10 my VinciLab does not work in Coach 7 anymore even when it is shown correctly in Device Manager.

To fix this problem two registry settings must be adapted/added. Note only administrators have the rights for these 2 keys. This can be done: Automatically: by running MoLabVinciLabFix. Download the file here and run on your computer. or Manually: Start menu at left-bottom: “Windows System” -> right click on “Command Prompt”,  mouse over “More” and select […]

How can an interface’s firmware be updated?

It may be necessary to update the firmware of an interface from time to time. CMA occasionally releases improved firmware versions to improve an interface’s interaction with the computer, a tablet or one or more sensors. To update an interface, it needs to be connected to a desktop or laptop and Coach 7 needs to […]

How can I update VinciLab to Coach 7?

VinciLab runs a version of Coach that was specifically developed for VinciLab (Linux). This is a version that is not related to the version for Windows (Coach 6) or the version for Windows and Mac (Coach 7). It is, however, possible to use VinciLab with Coach 7 as well for computers as for mobile devices. […]

Error message: Cannot read Author key file. It may be missing or corrupt.

The Windows Coach installation has been modified to not reset the Author key to the default value after update. This means that a file, which contains this Author key, will not be overwritten during Coach Installation. Unfortunately for installation of the newest version of Coach on some systems a direct upgrade (installation when an version […]

On which mobile devices can I run Coach 7?

Android: most tablets with Android 5, 6 and 7, with a minimum of 1 GB memory and an ARM-processor. The performance of the app is strongly dependent on the hardware of the tablet. For ease of use we recommend a tablet of 9″ or larger. iPad: all iPads with iOS 8 or higher are supported. […]

I cannot move/resize the panes in a Coach Activity, what to do?

In Coach 7 for tablet version 7.1 the layout screen is locked by default. To unlock it: – Open an Activity/Result. – Tap the Menu icon located at the right side of the Activity toolbar and select Display > Locked Layout. Now you will be able to create new panes, to resize panes and to switch […]

How can I share/upload Activities/Results made in Coach on tablet?

You can share/upload Coach Activities made in Coach on tablet. Method 1: via Activity/Result list Activities and Results created on tablet are stored in the User folder. – Open the User folder: tap the Open icon and tap User. – Long tap an Activity or Result name until menu with options Open, Share, Delete and Cancel […]

How can I open a Coach 7 Activity/Result sent as an e-mail attachment?

iOS: tap the attachment, a cma7 or cmr7 file, and select Copy to Coach 7.  Coach 7 App starts and opens the activity. The Activity will be saved in the Coach 7 User, in the folder called Inbox. Android: tap the attachment, a cma7 or cmr7 file, Coach 7 App starts and opens the activity. […]

Can I download a Coach 7 Activity from a website and open in Coach 7 App?

Yes you can download activities from websites and open them directly in Coach, for example activities offered on the CMA website (see Teaching Resources page). iOS: tap the link to cma7 or cmr7 file, tap Open in “Coach 7”. Coach 7 App starts and opens the activity. Android: tap the link to cma7 or cmr7 file, […]

How can I change the language used by the Coach App?

Coach 7 Apps have a multilingual user interface and offer many languages. To switch the language of the Coach user interface: – Start Coach 7 App. – Tap the Login icon and login as Student or Author user. – Tap the Menu icon (located at the right site of the Main Toolbar) and select Options […]

What are the system requirements for Coach 7?

Coach 7 has the following system requirements: For Windows Windows 7 or newer; Pentium 4 / 2,4 GHz processor or newer; 300 MB hard disk space; 512 MB RAM (1 GB recommended). For Mac OS X 10.11 El Capitan or newer; 300 MB hard disk space; 512 MB RAM (1 GB recommended). More information about […]

Can I make a network installation for Coach 7?

Coach can be installed safely to a shared network location, and users can start the application by opening the executable from there. At first launch, Coach will copy several configuration files to the user’s local data (e.g. CoachLocal.ini to AppData\Local\CMA\Coach7). You can edit Coach.ini from the installation folder to modify the paths to several important […]

Can defective products be repaired?

Outside of the warranty period, CMA repairs selected interfaces and offers a special rate for sensor replacement. It is recommended to first contact your local dealer and report your problem, before you contact us directly. In many situations we can help to solve the problem, saving you shipping and repair costs.

What is the warranty policy of CMA?

Most CMA products carry a 36-months limited warranty. During this period, we will repair or replace the item if there is a material defect or defects due to poor workmanship. This warranty does not cover damage to the product caused by abuse or improper use. In case of doubt, please contact CMA. The purchase invoice […]

How long does it take for my purchase to be delivered?

If articles are in stock, your delivery is made ready for shipment within 1 week after we receive your payment. If an ordered item is not in stock, it is placed in backorder. Backorders are sent for delivery as soon as they are available (and will be invoiced separately). International shipment may take up to […]

What are the shipping costs?

Depending on your location, we will add appropriate shipping costs to your order. The transport costs displayed on the webshop are an indication, and are correct for small packages.

When must an order be paid?

Your order must be paid in advance via credit card or bank transfer. After receiving your online order, CMA will send you a proforma invoice. Your product will be shipped as soon as CMA receives your payment. If you are logged in as a distrubutor, different payment methods may apply: you don’t need to pay […]